Frequently Asked Questions

We offer next day service in the continental United States. (Service to Alaska, Hawaii, and some areas may take two business days.)

Next Day Toner uses the United Parcel Service (UPS). This is in an effort to give all our clients next day service nationwide.

If ordered before 5 PM CST, you will receive your order the following business day by 5 PM. (Excluding Hawaii, Alaska, or rural areas) You may, however, upgrade to priority service which is delivered next day before 10:30 AM for an additional charge. Please request this upgrade at the time of your order.

If you are placing your order via our website, you may do so at anytime, day or night. Our business hours are from 8 AM until 5 PM CST. Order fulfillment will be done during these hours.

Please e-mail client services at tracking@nextdaytoner.com or call us at (708) 478-1000.

UPS Ground rates apply to all standard shipments.  Any orders that are expedited per a customer's request, will have additional charges applied.  Next Day Toner reserves the right to apply handling fees to all orders.

Your items may ship from more than one location and deliveries may arrive and/or be packaged separately.

In the unlikely event you receive a defective cartridge, please log in and fill out our defective claim form. Once completed, our client services department will ship you out a replacement at no charge!  We will provide you with a UPS prepaid label and a return merchandise authorization (RMA) number. See our returns policy for complete details. If you would like to contact us in regards to your defective claim, please call us at (708) 478-1000.

Our MSE compatible product can be returned within one year from the date of invoice. Our OEM product can be returned within ninety days from the date of invoice. Please contact our client services or your sales rep at (708) 478-1000 in regards to any returns that fall outside of our normal return policy. See our returns tab for complete details.

Next Day Toner sells toner supplies, printers, faxes, MFP's, scanners, and also performs repair work on all HP, Xerox, Lexmark, Brother, Panasonic, Canon, and many more.

Original Equipment Manufacturer. This is the term that the industry uses to reference if a cartridge was manufactured by the same manufacturer that provided the equipment.

This process includes inspecting the old cartridge, replacing all critical components, and print testing the cartridge for quality to meet OEM specifications. All Next Day Toner’s remanufactured cartridges are 100% guaranteed.

Compatible or remanufactured cartridges are an economical and a green alternative to OEM cartridges. All of Next Day Toner’s compatible or remanufactured cartridges have a superior warranty than their OEM counterparts.

All Next Day Toner’s compatible or remanufactured cartridges are manufactured according to OEM specifications, and will equal the same page yield and quality as their OEM counterparts.  Our MSE compatibles are ISO 19752 certified for page yield.

No! Your manufacturer cannot void your machine's warranty for using remanufactured cartridges. All of our products are 100% guaranteed to work as well as their OEM counterparts.

Eighteen (18) months if the cartridge is stored in a cool, dry place.

Each cartridge varies anywhere from 300 to as high as 30,000+ printed pages. Therefore, it depends on the yield of the cartridge and what kind of coverage you are printing. (Most specifications assume 5% page coverage.)

We recommend you change the cartridge immediately. However, it is possible to get a few hundred more pages of print by removing and gently shaking the toner cartridge. We suggest always having at least one extra cartridge on hand for quick replacement.